Shipping, returns, and lens questions

Find answers on order timing, tracking, returns for sealed lenses, and the product details that matter before you choose a shade.

Common topics: shipping timeframes, order tracking, returns on unopened products, and lens diameter, base curve, and wear cycle specifications.

Shipping and order tracking

Orders ship within the timeframe shown at checkout. Tracking details are emailed once your parcel leaves our warehouse.

Standard domestic delivery arrives within the window shown at checkout. Choose the option that fits your timeline.

International delivery times and duties depend on destination. Local customs charges, where applicable, are the buyer's responsibility.

Use the tracking link in your confirmation email, or open Order Tracking to see the latest status of your parcel.

Unopened, sealed lenses may be returned within the period stated on the Returns page. Opened or worn lenses cannot be returned for hygiene reasons.

Sealed, unopened lenses in original packaging qualify. Please keep your order confirmation with the parcel.

To exchange a sealed pair for another shade or power, contact Customer Care before sending anything back.

Orders can be cancelled before they ship. Once an order has left the warehouse, use the return process instead.

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